IT support training course

This course will prepare students for the CompTIA A+ Essentials Exam (220-701) and the A+ Practical Application Certification Exam (220-702), the two exams required. They will gain the knowledge to install, configure and optimize personal computer hardware and operating systems, providing organization with the necessary network and support technician level skills to get employed

Students by the end, of course, will :

1.Prepare to pass the CompTIA A+ Essentials and A+ Practical Application Certification Exams
2.Identify the fundamental principles, tools and troubleshooting techniques for personal computers
3.Apply best practices for configuration and optimization of personal computers and laptops
4.Explore Windows configuration and upgrading options
5.Analyze the primary components of networks, cabling, and networking protocols
6.Recognize computer security techniques to prevent unauthorized access

The student will be qualified for an entry-level career in as Network or System Administrator, Technician or Support Associate.

Network Technician
Network Administrator
Network Engineer
A+ Network Technician

Subject Hours	Identifying and Installing Personal Computer Components Microprocessors A1
Prerequisite	None
Subject Description	·             Identifying and Installing Personal Computer Components Microprocessors 1.    Intel 2.    Pentium 3.    Core 2 Duo 4.    AMD 5.    Athlon 6.    Clock circuits 7.    Cache memory ●       32 bit vs. 64 bit

Subject Hours	A+ Exam Overview and Strategies A2
Prerequisite	None
Subject Description	· A+ Exam Overview and Strategies 1.    Purpose and benefits 2.    Basic exam structure

Subject Hours	Identifying motherboard components A3
Prerequisite	None
Subject Description	●       CPU and Chipset 1.    CMOS RAM 2.    BIOS Flash EEPROM 3.    Memory slots: DIMM, RIMM 4.    Integrated I/O connectors

Subject Hours	Installing and expanding memory   A5
Prerequisite	None
Subject Description	Installing and expanding memory 1.    RAM device types: SDRAM, DDR/DDR2/DDR3, RAMBUS 2.    Packaging formats: DIMM, RIMM, SoDIMM, Micro-DIMM 3.    Error checking: Parity, nonparity, ECC

Subject Hours	PC communication devices A6
Prerequisite	None
Subject Description	PC communication devices 1.    Parallel: EPP, ECP 2.    Serial interfaces 3.    USB 2.0 4.    Network interface cards 5.    IEEE 1394/Firewire

Subject Hours	Data storage systems A7
Prerequisite	None
Subject Description	·   Data storage systems 1.    Hard drive types: EIDE, PATA, SATA, eSATA, SCSI 2.    Partitioning & formatting hard disks 3.    Optical storage devices

Subject Hours	Troubleshooting strategies for PCs A8
Prerequisite	None
Subject Description	1.    Printer self test 2.    External cables 3.    Printer/scanner interface